add to my drive feature (shift +z) ability please

All of a sudden the files are not syncing between different work stations. 
My 30 staff login with their ids and I have multiple folders shared among them. Now many are facing Sync issues and also the Shift+Z option is not there. Its copying the shortcut .. we don't want the short cut, we need to paste the full shared drive to their MY Drive .. its causing a lot of issues. Why r u forcing us to shift to other

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