error 403 permission denied cannot access Zero Touch Portal

SZ-AD
New Member
 
Greetings, 
 

Our ZTE partner Motorola has created a Zero touch account for our company, but when we try to access the portal https://enterprise.google.com/android/zero-touch/customers   we get an error 403 that we do not have access. Also when accesing the "Manage zero-touch devices" setting inside the "Enrollment" sub-menu we get an server error. We already had a ticket with them and we went through the settings together, but we didn't find the underlying issue and the reseller suggested we contact Android Enterprise support. We also checked that the email address was the correct one, and we also got an email from the android provisioning service that "Motorola has created your zero-touch enrollment account"

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