super admin access

[serge]

I have not been able to access my super admin account (PII removed by staff) I know my user name and password but still can not gain access. this is the error message i keep getting.

I did make a second account with admin consol access which i also know the passwords for but that says when i go to access it that i do not meet 2 step orginistion verification. 

"You appear to have no security keys registered on your account, and won’t be able to sign in.

To sign in on this device, ask your admin about registering a new security key or choosing another second step for verification."

I did make a second account with admin consol access which i also know the passwords for but that says when i go to access it that i do not meet 2 step orginistion verification. 

i need to pay my workspace bill but can not do so due to this problem. 

I have been tring to get back into my account since november 2021 

[christiannewman]

As an administrator, you have two-step verification enforced with a security keys only set as the 2-step verification method for your organization and/or organizational unit - however at the user level you have no such security keys registered. 

To recover access you need to ask another administrator to turn off 2SV enforcement or create a 2SV exception group and add your user account as a member of the group. 

If you are the only administrator, you can ask your Google Cloud Partner or Google Workspace reseller for assistance.

If you do not have a Google Cloud Partner or Google Workspace reseller, you must contact Google Support for assistance with account recovery.