No payment is made

Tokyo2020 · 02-23-2022 03:53 AM

Hi Carolina-A,

I have set up a payment profile, but have never paid.

There is no reply from contacting official support.
Contacting the person who issued the coupon does not help.

app.goo.gl/Mxm9

Tokyo2020

first time
Some have already been paid.

Tokyo2020

next
Receive an email if there is not enough tax information

Tokyo2020

Tokyo2020

All are supposed to be paid.

(Bank account is the same as Google AdSense)

What?

Carolina-A

Hi @Tokyo2020,

Thank you for reaching out and providing me with all the information including your referral link.

I have reached out to the support team and am waiting for them to get back to me with a response for you

Thank you for your patience

Tokyo2020

Hi Carolina-A,

Thank you
We'll be expecting you.

Carolina-A

Hi @Tokyo2020,

Just wanted to let you know that we are still working to solve your issue.

I will reach out when I have further updates on your case.

Thank you for your patience

Carolina-A

Hi @Tokyo2020,

The payment team asked that you please remove the "Payment threshold" in Google Pay.

Please go to Subscriptions and Services > "H...i N...a" (due to Pii I'm not displaying your name on the associated bank account) > Settings > Payment Schedule

They expect that to help resolve the payment that is currently not transferring from Google Pay to your bank account.

Let me know if you have any further questions about this

Tokyo2020

Hi Carolina-A,

>The payment team asked that you please remove the "Payment threshold" in Google Pay.

I returned to the default settings.

But, I may not understand it.
The payment standard amount was set to 8,000jpy.
The amount to be paid is 36,550jpy, which means that payment should normally be made.

Is it okay to understand that payment is different from Google AdSense?

Carolina-A

Hi @Tokyo2020,

We have other members that have set up the "Payment threshold" and they are experiencing the same issue of not getting paid. If you remove that filter and still don't get paid this next pay period, we will file a formal ticket to the Google Pay UX team to see if there is an issue somewhere in the process.

If you still would like to add this feature in the future, we can look into this after we have confirmation you have received your first payment.

Thanks for understanding

Tokyo2020

Hi Carolina-A,

>The payment team asked that you please remove the "Payment threshold" in Google Pay.
I returned to the default settings.

However, it has not been resolved.

Here is a screenshot of the email I received on June 2nd.
It doesn't make sense if you don't get paid even if you introduce it.

Here is a screenshot of the email I received on June 4th.
I returned to the default settings.

Please investigate properly!

Carolina-A

HI @Tokyo2020,

Thank you for reaching out to me and making me aware of the issues you are still experiencing. I'll reach out to the payment team again and have them look into you case in more detail.

Thank you for your continued patience while we sort this out

Tokyo2020

Hi Carolina-A,

The situation does not change.
Please investigate.

Carolina-A

Hi @Tokyo2020 ,

We have submitted a ticket to the team that manages Google Pay. We are still waiting to hear back from them.

I will keep you posted as soon as we hear back from them

Thank you for your continued patience while we resolve this issue

Tokyo2020

Hi Carolina-A,

How many years do you wait?

Carolina-A

Hi @Tokyo2020 ,

Unfortunately this is outside the Referral Program's scope. We are dependent on the Google Pay Engineering team to address the issue for all users in Japan.

We hope to have an ETA soon.

In the meantime you can be assured you will get paid. We are constantly monitoring the request to get this fixed as soon as possible.

We are truly sorry for the inconvenience this is causing all our Referral Members located in Japan.