Unable to add payment details to receive payments

[fcwest]

I haven't received payment in well over 12 months. Payment just suddenly stopped. Then, I received an email from Google Workspace stating "our records show that you created your Google pay Profile, but have not yet added your payment details to your account. Please add your payment details as soon as possible to avoid delays in receiving your referral bonus. For additional guidance, please follow these instructions to successfully complete this step. If you have any problems adding your payment details to your profile, please complete this form. We will review the issue and work to resolve the problem as quickly as possible."

So, I followed the instructions up until the point of "add payment method" because that option is not available to me. (see screenshots below)...The space the info is to go into is literally not on the screen for me to select.

Next, the email states "If you have any problems adding your payment details to your profile, please complete this form. We will review the issue and work to resolve the problem as quickly as possible." I have filled out that form 4 times, provided screenshots of the issue, and I have NEVER heard back from anyone.

What can we do to get this fixed!? There are months of payments that I should have received!

My referral link is goo.gl/mfV48Q

Screenshot from "Google Workspace Referral Program Payment profile set-up guide":

And here's what I'm seeing when I follow the guide (box with question mark indicates the missing "How You Get Paid" area):

[SamRollinson]

Exactly the same issue as above! 

Form completed. No response

[Carolina-A]

Hi @SamRollinson,

I'm sorry you are also having issues with your payments. If you provide me your referral link, I can have the support team look into your payment status and hopefully get back to you soon

[SamRollinson]

Hi Carolina

My link is

Cgakom


Thanks.



Sam

[Carolina-A]

Hi @SamRollinson,

Could you please provide me the entire referral link?

Usually it starts with: https://referworkspace.app.goo.gl/

[Carolina-A]

Hi @SamRollinson,

It seems that you have not yet completed setting up your payment profile. Please check the information in this Payment profile setup guide. 

Please let me know if you still have any questions

[Carolina-A]

Hi @fcwest,

Thank you for reaching out and providing your referral link!

Our team has received a large amount of users that have been experiencing the same issues since we moved to the new payment system. We are actively working on fixing all our member's issues. 

I will make sure to pass on your referral link to the support team. They will reach out to you as soon as possible

Thank you for your patience 

[fcwest]

And what happens to all those payments we've missed out on?

[fcwest]

Thanks for the quick reply. The issue here is that it's been over a year and we're not hearing from anyone. We fill out the form and get nothing. So, after a year, you start wondering if anyone is looking into this at all.

[Carolina-A]

Hi @fcwest,

We have a record of all your referrals. Even if they are over a year old, we will still pay you for those referrals.

As soon as your payment profile is set up, you will automatically be paid for any future referrals.

[fcwest]

@Carolina-A This is the most response I've had on this issue in a year...so THANK YOU! Maybe there is hope after all! 😀

[toniakendrick]

The same thing is happening to me. I haven't been paid since last April.  I've contacted support numerous times. The few responses I've received have all sent me to different departments that then tell me "it's not my department."  My referral link is https://referworkspace.app.goo.gl/R15p

[Carolina-A]

Hi @toniakendrick,

Thank you for reaching out and providing me your referral link.

Have you already reached out to the support team for the Google Workspace Referral Program?

I will have the support team look into your referral and payment status and help you have your payment profile set up.

[toniakendrick]

Yes, I've contacted the support team several times.

[Carolina-A]

Hi @toniakendrick,

I have heard back from the support team. They let me know that you will be getting paid for your eligible referrals next month!

Congratulations! 

[toniakendrick]

Glad to hear it. Thank you.

[rogeriomartins]

Hello, my case is also similar, but I registered on google pay and it's been 2 months and I haven't received anything, I tried several times to contact support but no response.

My referral link is:
https://referworkspace.app.goo.gl/NDNJ

[SamRollinson]

Plenty of people have the same trouble by the looks of it.

Support dont seem to have an answer.

Sam.

[Carolina-A]

Hi @SamRollinson,

Following up in case you did not see my message below. It seems that you have not yet completed setting up your payment profile. Please check the information in this Payment profile setup guide. 

Please let me know if you still have any questions 

[SamRollinson]

Hi Carolina

I have tried to setup payment profile but been unable to verify any account.

I have logged a ticket with support about it and provided screenshots etc.

I wondered how many other referrers are having this issue?


Sam.

[Carolina-A]

Hi @SamRollinson,

Thank you for sharing your screenshots with the support team

We are certainly documenting the recurring payment issues people are having with the new payment system. The payment team is actively working on resolving these issues for the affected members and rolling out updates to fix the issues as they come in

 Thank you for your patience while we work on fixing the issue

[SamRollinson]

Hi Carolina

My bank acccount has now been able to be added and verified.

Can you check if everything is ok now for payment please?

[Carolina-A]

Hi @SamRollinson,

The support team has verified your payment status - you are set up to get paid for your referrals. 

Happy sharing!

[SamRollinson]

All confirmed setup ok but still no payment?

[Carolina-A]

Hi @SamRollinson,

You should now be able to see your referral payment in your account now

Happy Sharing!

[rogeriomartins]

any help about my situation?

[Carolina-A]

Hi @rogeriomartins,

 Thank you for reaching out and providing your referral link.

The support team let me know that they have looked into your payment status and you are all set to get paid for your referrals next month!

Congratulations!

[rogeriomartins]

Hello @Carolina-A, maybe there was a mistake, because today I just received the email again informing that I have indications with pending payment... In other words, my situation remains the same as it was.

[SamRollinson]

Same here.

Get emails telling me to add payment details all of which I’ve done. Yet still no payment.

No one seems interested between the referral community Google payments dept etc.

Why they can’t put it back to t he way it worked for 9+ years while they fix this is beyond me.

[Carolina-A]

Hi @rogeriomartins,

The support team just let me know that they fixed the issue and you should be paid this pay period.

[rogeriomartins]

Hello could you get my current situation again? It's been 3 months now and I've been told that there are pending payments.

[Carolina-A]

Hi @rogeriomartins,

I have sent you a direct message. You can see it by clicking the down arrow next to your profile picture and click Messages

[marcolopezs]

Hello @Carolina-A ,
I also have the same problem, and payments have not been made to me since 2020. I have written to the form several times and they have not answered me, they only answered me 3 times, but they did not fix the problem either.
I hope you can help me.
My referral link: https://referworkspace.app.goo.gl/NHPa

[Carolina-A]

Hi @marcolopezs,

The support team has let me know that they have reviewed your payment profile and you will be getting paid for your eligible referrals next month.

Once your newest and any future referrals have reached 90 days of being a paying Google Workspace customer, you will automatically get paid for those referrals as well.

Congratulations! 

[marcolopezs]

Thank you very much for your answer.

[fcwest]

@Carolina-A 

Do you have an update for me?

[Carolina-A]

Hi @fcwest,

I responded to you via "Direct Message". Click on your image at the top right of the screen and click "Messages"  

[feel-like-a-rss]

Hi @Carolina-A !

Hi! I'm having exactly the same issue as above. I have a payment informed in the referral program monthly mail, but I haven't received it (I haven't been paid since last April).

I was registered in the old G Suite referral program and I received 2 payments successfully in the past. After that, I renewed my referral registration with the new Workspace style, but my account doesn't have the required options to register my banking details again and I already tried to contact support with no response.

My referral link is https://referworkspace.app.goo.gl/mVwT

I'll appreciate any help you could give me, thanks!

[Carolina-A]

Hi @feel-like-a-rss,

Thank you for reaching out and providing your referral link.

I have reached out to the support team. I will let you know as soon as I hear back from them.

[elearningsoluti]

same issue