Unable to add payment details to receive payments

[fcwest]

I haven't received payment in well over 12 months. Payment just suddenly stopped. Then, I received an email from Google Workspace stating "our records show that you created your Google pay Profile, but have not yet added your payment details to your account. Please add your payment details as soon as possible to avoid delays in receiving your referral bonus. For additional guidance, please follow these instructions to successfully complete this step. If you have any problems adding your payment details to your profile, please complete this form. We will review the issue and work to resolve the problem as quickly as possible."

So, I followed the instructions up until the point of "add payment method" because that option is not available to me. (see screenshots below)...The space the info is to go into is literally not on the screen for me to select.

Next, the email states "If you have any problems adding your payment details to your profile, please complete this form. We will review the issue and work to resolve the problem as quickly as possible." I have filled out that form 4 times, provided screenshots of the issue, and I have NEVER heard back from anyone.

What can we do to get this fixed!? There are months of payments that I should have received!

My referral link is goo.gl/mfV48Q

Screenshot from "Google Workspace Referral Program Payment profile set-up guide":

And here's what I'm seeing when I follow the guide (box with question mark indicates the missing "How You Get Paid" area):

[kojiro]

Hello @Carolina-A ,

I also have the same problem. I have written to the form several times and they have not answered me, they only answered me times, but they did not fix the problem either.
I hope you can help me.

My referral link is https://referworkspace.app.goo.gl/Yxwp

[Carolina-A]

Hi @kojiro,

Thank you for reaching out and providing your referral link. I have passed your inquiry along to the support team to look into your payment status. Thank you!

[Carolina-A]

Hi @kojiro,

The payment team pointed out that you still need to add your bank information. Please review these steps on how to add your bank details. 

Please let me know if you have any issues.

[kojiro]

Hi @Carolina-A 

Thanks for the reply. I have tried several times to follow the steps you gave me but the method of receipt is not showing up and I have not been able to set up a bank account.

[Carolina-A]

Hi @kojiro,

We have submitted a ticket to the payment Eng team to have them resolve this issue. It's occurring to many users. We will reach out to you directly once they have solved the issue. 

Thank you for your continued patience while we get this resolved 

[VinodRawat]

Hello,
I've same issue
How can I add "subscription and services" and Payment Method for workspace referral payout?

I couldn't find any info on how to add it I read the Guide: https://storage.googleapis.com/referworkspace-asset/pdf/payment_profile/referral_program_payment_pro...

Referral Link: https://referworkspace.app.goo.gl/awbM

[Carolina-A]

Hi @VinodRawat,

You should have received an email with a payment profile link. Please click that link before it expires and enter your bank information, so that you can get paid for your referral bonus.

Congratulations!

[VinodRawat]

Thanks

I have updated the info.

I've another concern of changing Account type to Individual, How can I do that?

I replied to the email mentioned in the email I received earlier but no reply yet.

Thanks
Vinod

[Carolina-A]

Hi @VinodRawat ,

The payment profiles we generate are for individuals, (they are not business accounts). It would be great if you could share a screenshot of what you are seeing to our contact page. (For your own privacy, please don't share a screenshot with personal information in the Community)