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Why is there no Password Reset/Edit button for a user?

Knowledge Drop

Last tested: April 2021

No Password Reset

Most likely, this user doesn't have a Looker email credential. Without an email credential, they can't have a password.

This happens if the user was set up via Google Auth, SAML, LDAP, etc. This means that any management of passwords will have to be done in those external providers, not in Looker.

If you need to add email credentials to users who have only external authentication credentials, you could follow the steps in Enabling the Alternate Login Option

No Edit Button

The Edit button will be missing for users who have had their credentials deleted (happens with rogue API use, for example)

In order to get that button to reappear, you will need to reassign credentials.

This content is subject to limited support.                

Version history
Last update:
‎06-04-2021 05:33 PM
Updated by: