Agent Builder/Generative Playbooks

[Ian_Stack]

How do I train multiple intent phrases into an example in Agent Builder.  For example I have a saved example response for the question "How do I install a VPN". Based on the datastore connected, it pulls relevant info and gives an answer.  However I type in "How do I get a VPN" or "I want a VPN" my chat bot gives me "I can't find that answer".  Is there a way to group intents into a recorded example, or do you have to create examples for every possible way of ie. "Wanting a VPN?".  

[xavidop]

Hi,

You have to add those utterances in a single intent: https://cloud.google.com/dialogflow/cx/docs/concept/intent

Best,

Xavi

[Ian_Stack]

Hello Xavidop,  thank you for responding to my question.  However the link you provided talks about Dialogflow CX vs. the Vertex AI  LLM Agent/Generative Playbook agent.  I see that when I created the the Generative AI agent in the 'agent console', it also created a Dialogflow CX agent.  However when I click on that agent, it just takes me back to 'Select a project' in the Dialogflow project selection page.  

I see that in the Generative AI agents created in 'agent console' I can provide examples, goals, and instructions, with 'tools'. Any other recommendations or solution ideas?

[xavidop · Accepted solution]

Hi Ian,

Sorry about that, in your case, you have to add as many examples as possible so the generative playbook have enough data to infer the intention.

Best,

Xavi