Audio export bucket - only save incoming audio

[bmt_federico]

Hello everyone

We're using dialogflow cx for a call bot. For later use we load the exported audio from the dialogflow bucket and display it in a seperate frontend.

As it is written in the tooltip help "Configure the incoming audio to be automatically exported to the specific Google Cloud Storage destination by Dialogflow."

I expect to only get the incoming audio files (what the user says on the phone). But I also get the responses from the agent defined in "Agent says":

Is there a way to prevent this from happening? Thanks

[anjelab · Accepted solution]

As this is specific to your project, you may file a 1:1 Support. A dedicated resource will work with you on this scenario.

[Btharan]

Hi all, I no longer see this functionality in agent settings. Has this functionality been taken away? It was extremely useful for troubleshooting and improve bot quality