Collecting Emails with a Dialogflow CX Voice Agent

[airbornesql]

Has anyone figured out the secret to collecting email addresses using an IVR enabled bot in DIalogflow CX? My flow gets stuck at the collect email page and the agent just repeats over-and-over again "what is your email address?"

I am open to any suggestions!

[dfrojack · Accepted solution]

Hi,
I am also facing this issue ? Any solution for this ? I am using @sys.email entity for email. @airbornesql @xavidop 

[dfrojack · Accepted solution]

It's working fine with chat. But with voice call it got stuck on email question and keeps repeating. Not working on simulator. I have tried with real call also. 

[xavidop]

Which entity type are you using?

Xavi

[airbornesql]

sys.email

[airbornesql]

I am using sys.email

[dfrojack · Accepted solution]

Hi,
I am also facing this issue ? Any solution for this ? I am using @sys.email entity for email. @airbornesql @xavidop 

[xavidop]

Hi,

Is it working when you are testing it in the simulator?

Xavi

[dfrojack · Accepted solution]

It's working fine with chat. But with voice call it got stuck on email question and keeps repeating. Not working on simulator. I have tried with real call also. 

[dfrojack · Accepted solution]

Any update about this ? Voice agent is not picking email correctly. Any solution for this ?

[dfrojack]

@airbornesql Why are you selecting every comment as solution? I am not giving any solution. I am asking way out for this. 

[PTesting]

I'm also interested in the solution to this issue.

[Cgraj007]

I think the generator should resolve this issue if we are giving a proper prompt which is extracting the email address and return as a parameter. Any thoughts on this?