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Conversational Agent - Data Store/Knowledge Access

NeilA
New Member

Hi all,

I've been experimenting with creating a Conversational Agent (very cool) and added a csv of FAQ's as a datastore, but they're not available when accessing the agent via Web Chat or the Phone number integration.

They do however work in the Simulator client, which makes me think it's a permissions issue.

I'm new to learning GCP and DialogFlow and can't find any knowledge articles on it, I'm assuming there's a permissions issue and the Chat/Phone call are running as a different user than the Admin in the test client, but I don't know where to start with fixing it.

Anybody got any advice?

...added three photos below:

1. Simulator client where it works

2. Deployed Chat button where it doesn't (same on a phone call)

3. Conversation history of 2, showing the same as 1 except now the data store doesn't return an answer

 

Screenshot 2025-01-07 at 1.25.40 PM.pngScreenshot 2025-01-07 at 1.26.02 PM.pngScreenshot 2025-01-07 at 1.26.27 PM.png

 

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