I want to set parameters in a playbook when customer specifies a value. For example, I want to know from customer when they can accept a callback from agent. If customer says at end of this week, I would like to set 2 parameters: callback-date and callback-time. I want to pass these values to a tool and invoke an API to store these values.
How can I do this?
What was tried: I provided instructions to say, if customer specifies callback date and time, store the values in these 2 parameters. I also specified these in examples and used 'Retrieved Content' response type in example conversation. Playbook also specifies these as output parameters.
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