Dialogflow CX Agent initiating the conversation instead of the user welcome intent

[Stephengcp]

Hi ,

I am unable to delete the welcome intent in the dialogflow cx and because of this the Dialogflow Agent always expects a "Hi/Hello" from the user to start the conversation. Is there anyway the Dialogflow agent can automatically start the conversation without expecting the user to start?

Regards,

Stephen

[nrohan988]

I did solve a similar problem by triggering the dialogflow by using a javascript event, whenever the user clicked on the chat icon on the webpage the event was triggered and chat response from the dialogflow would come.

[xavidop · Accepted solution]

You should have to send an event when the bubble chat is loaded: https://cloud.google.com/dialogflow/cx/docs/concept/integration/dialogflow-messenger/javascript-even...

You can send a "hi" string when the chat is loaded: https://cloud.google.com/dialogflow/cx/docs/concept/integration/dialogflow-messenger/javascript-func...

Best,

Xavi