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Dialogflow CX - How to use SSML

Posted on 10-24-2024 08:44 AM
IV-rol
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SSML is not working for VOICE call responses and it fact it makes the agent crash (the voice call just drops). The documentation suggest that Text and Output audio text support SSML, but no matter how I configure it either crashed (drops the call) or it doesn't recognized it and I hear "Less than speak greater than... etc etc"

Ref: Fulfillments  |  Dialogflow CX  |  Google Cloud

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Posted on --/--/---- --:-- AM
IV-rol
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In response to IV-rol
Reply posted on --/--/---- --:-- AM

After checking with Support, the logs indicated that the voice I was using does not support SSML - I haven't found documentation on which voices do or do not support SSML

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