Dialogflow CX Recognizing Voice Input But Not Moving On

[botchla]

I created a parameter to collect email addresses for a voice bot. While it seems to be collecting the user's input, it will either time out or, if the user pauses and then makes another statement, the bot will ask for a repeat. As you can see in the attached screenshot, the bot is recognizing it should move onto the next step, it just doesn't.

Has anyone run into this before and, if so, how can it be resolved?

 

[anwhite]

 Hi Botchla

Quick question- looking at the page where you solicit an email address and stored it to the parameter emailaddress

How does the user transition out of the page? Right now it's taken the parameter and now looks to be returning a no-input default response against your Intent.

You can set a route around getting the parameter to fill out and then moving on, but right now it doesn't seem as if the agent has anything to continue from.

[botchla]

Once the email address is accepted it tells the user to hold and a transfer to a live agent will be completed.

[anwhite]

Let's look at the routes out of that page