Dialogflow Messenger not behaving the same as Test Agent

[cloudeq]

I have dialogflow messenger enabled but it doesn't behave the same as when I test agent. The messenger fails to recognize default welcome intent with "hi" from the user. Chips also aren't being displayed in messenger. The messenger does respond sometimes to other things, like a datastore retrieval (ex. typing "help" as seen in last pic) but the behavior is inconsistent.

[xavidop]

are you using the same environment?

[cloudeq]

yes, both are in the draft environment.

[cloudeq · Accepted solution]

I figured out the problem - I had custom payloads for some responses and they weren't formatted correctly, causing the bot to not respond.