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Dialogflow voice input too sensitive

I would like to request help with the voice integration feature. I am currently building an agent for a business. The voice agent is extremely sensitive in regards to picking up sounds from everywhere. Even just shuffling can sometimes activate the barge-in. 

Is there any way to either decrease the sensitivity with which the agent picks up noises, or setup just a straight DTMF only setup through which voice interruptions might not be an option ?

 

One more question, is there a way to switch from Google voice recognition to Chatgpt whisper voice recognition?

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