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Document AI fails for one particular image, else works great

We are delivering a platform to a customer based on Document AI. The use case it to send a lottery ticket via API and return the structure information using Document AI. We tried for several hundred images and the Document AI OCR worked great (95%+ times captured right string, only errors were line feeds and Q turning into O etc. that we could resolve using a post-processor). But for one set of images (from DC), the OCR fails miserably.  This is a corner case that seems to throw the Document AI engine off the mark.I will appreciate greatly if anyone can help explain it.

See one particular image which is the most problematic.

20220501_151137_resized_1_auto_x2.jpg

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