Document AI fails to uptrain processor with "internal error"

[phillipneedham]

Using the Doc AI console, I immediately get the error:

Failed to train processor version

Internal error encountered.

I have been able to uptrain processors before. I don't see anything relevant in the logs and no mention of this condition in troubleshooting. Is this just a bug? Is there any way I can adjust my data set so it will work?

[lsolatorio]

Hi @phillipneedham, 

Welcome and thank you for reaching out to our community.

An incident was reported about this error and is now marked as resolved. You can monitor these incidents in the Google Cloud Service Health page and view the history of incidents reported per product.

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using https://cloud.google.com/support

(All Times US/Pacific)

Incident Start: 17 January 2024 07:43

Incident End: 17 Januar, 2024 09:52

Duration: 2 hours, 9 minutes

Affected Services and Features: Document AI

---

[jhaus]

This appears to be happening again with DocumentAI right now. Can you confirm? I'm getting the following when attempting to train a processor: 

"error": {

"code": 13,

"message": "Internal error encountered.",

"details": []

}

[mariandotg]

Hi, same error here, did you solve it? how?

[Sitron]

Same here. I've gotten this error on the 6th, the 16th, and now the 18th (entire days). But in the days between I've been able to train models (with nothing changing on my side), i.e. the days I've been able to train models this month has been: the 4th, 5th, 9th, 12th, 13th, and 17th. On the 19th I could initially not train any models but it got fixed in the afternoon.

[Securis]

Same Here.