Error 13 an internal error occured on document ai

[calvinfinox]

Hello Google Support,

I am currently developing a model using Document AI. However, I am encountering an issue during model tuning, receiving an error code 13 stating "internal error occurred." I have already tried all the solutions previously discussed by the community, but to no avail. I have also changed the bucket regions to match my machine's region and retrained the model several times with new configurations, but the issue persists.

Could you please advise on a solution to this issue?

Thank you in advance for your assistance.

[AndrewB · Accepted solution]

Hi @calvinfinox there was just a fix deployed address this. Let me know if you are still having issue with this.

[shaikhsharmeen4]

If you’re encountering error code 13 ("internal error occurred") during Document AI model tuning, ensure that your training and testing datasets meet all requirements and are correctly formatted. Double-check permissions for your Google Cloud Storage buckets. If the issue persists, consider simplifying your model configuration or reducing the dataset size for testing. Lastly, reach out to Google Cloud support with detailed logs and your configurations for targeted assistance.