Failed compliance checks issue

[Bloomingdale]

Hello,

I am running a Google Shopping product feed through Vertex AI. Some of the products get flagged with "Failed compliance checks". 

I suspect it is some kind of overly sensitive policy "bot" that causes this. These products are only wood fire ovens and there should be no reason for them to fail any compliance. 

Am I right or wrong, and what can be done about it?

Appreciate any feedback on this matter, thanks!

[paulynann]

Hi @Bloomingdale,

Welcome to Google Cloud Community!

It seems like your Google Shopping product descriptions for specialized items, such as wood fire ovens, may not be fully compliant with Google Shopping policies and are causing your products to be flagged.

You can review these policies in the Google Merchant Help center or  Request a review of your issue by contacting their Support team.

I hope this helps.

[Bloomingdale]

Hi @paulynann 

Yes I see that, but this is not a Google Merchant center issue. Its a Vertex AI issue when I send the feed through it for optimization purposes. Some products are not processed because of compliance issues.