False Positive Block for 'Thank You' in Dialogflow CX

[gpincheiraa]

I'm working with Dialogflow CX to build a conversational agent, and I've run into an issue where the system blocks or flags the phrase "muchas gracias" (Spanish for "thank you very much") as containing inappropriate or sexual content.

Details:

• The issue occurs specifically when the user types "muchas gracias."

• No explicit or sensitive content appears in the conversation before this input.

• The block is triggered by the built-in content moderation or some filtering logic.

Context:

• I'm using Dialogflow CX for this project.

• The agent has content moderation enabled, but it seems overly aggressive or misinterpreting benign phrases.

Questions:

1. Has anyone experienced similar false positives in Dialogflow CX's content moderation?

2. Is there a way to fine-tune or adjust the moderation system to better handle context and avoid misclassifying common phrases?

3. Are there specific Dialogflow CX settings or techniques that can help debug and resolve such issues?

I appreciate any insights or advice. Thanks!

Request error message:

{

"displayName": "USER_UTTERANCE",

  "userUtterance": {

    "text": "muchas gracias"

   }

},

{

    "displayName": "LLM_CALL",

    "status": {

        "exception": {

            "errorMessage": "Failed to get the next action due to Responsible AI filtering. Blocked by categories: SEXUALLY_EXPLICIT_CONTENT.\nBlocked agent response: null"

        }

    }

}