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Gemini Generative AI suddenly started failing with location error

Posted on 08-28-2024 08:02 PM
pravinvram
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Started getting below error which caused serious issue for our products.

Any idea why this started to appear, this was happening from any location.

Ex : From singapore this was happening which never happened before

encountered error with callAI core function, initiate reject GoogleGenerativeAIFetchError: [GoogleGenerativeAI Error]: Error fetching from https://generativelanguage.googleapis.com/v1beta/models/gemini-pro:generateContent: [400 Bad Request] User location is not supported for the API use

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Posted on --/--/---- --:-- AM
ruthseki
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Reply posted on --/--/---- --:-- AM

Hi @pravinvram,

Welcome to Google Cloud Community!

I have identified a similar issue impacting our service, and a fix has been implemented. According to Vishal, the problem stemmed from an IP mapping error affecting a set of instances. This issue has been resolved, and we recommend checking if the problem persists. For further details and insights, please refer to this discussion thread.

I hope the above information is helpful.

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