All of a sudden the chat bot AI fallback capabilites are not working. I have 'enabled generative fallback' and provided a user-defined response as a back up if it fails. However for every no match now, the AI is not kicking in and only the back up message is provided. When I look at the test simulator I can see a great response under the parameter $request.generative.answer.
a. How can I make this feature work again?
b. Is the Gen AI fallback connected to the $request.generative.answer, and how can I utilize that in the agent response?
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