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Generative fallback: Dialogflow CX

I am trying to set up my generative fallback in Dialogflow CX.  Based on my research, https://cloud.google.com/dialogflow/cx/docs/concept/generative/generative-fallback, It seems like this fallback will kick in at every fallback where I enable "generative fallback'.  I am having struggles as for the default flow, the sys.no-match-default Gen AI fallback works every time. But when it routes to another page due to an intent detected, if the question is not abled to be answered by the datastore on the second page, the gen AI fallback does not work.  I have checked that the 'enable generative fallback' is clicked for both the start and the second page. Still, no response is produced for the second page for a no-match

Any thoughts on how to fix this and apply the Gen AI fallback for all page's?

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Hi Ian,

I would suggest option number a. it is easier to implement and easier to scale. managing transition on CX is not easy and it could quite tedious when your agent becomes bigger.

Best,

Xavi

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