I have an integration with Genesys and Dialogflow CX working on voice, chat, and WhatsApp channels. I have encountered the following problem: suddenly, after working correctly for over a month, some voice requests from the Genesys voice channel stopped reaching the bot, while other voice requests and all WhatsApp and chat requests were functioning properly. The Dialogflow agent remains the same. Genesys showed a connectivity error. We had the issue for three days, escalated it to Genesys, but they couldn't resolve it. Suddenly, today it resolved itself without making any changes. However, we don't know what could have triggered it. Has anyone else experienced this or have any idea what could have caused it? Thank you.
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