Google Agent Assist - Simulator view - feature FAQ, article suggestion CHECKBOX disabled

[abhirajgandhi]

While working on simulator of Google Agent assist, the checkbox to enable FAQ or Article Suggestion or smart reply option is DISABLED.

The chat on simulator is working with virtual agent I have configured via Dialog flow with intents that I have built, but can't use agent assist feature since I am not able to enable it.

Please note I have configured smart reply, article suggestion and Knowledge Base option in the agent assist in my google project.

Looking for help to fix the issue.

[nithish_02]

The "Simulator view" feature in Google Agent Assist allows you to preview how your agent will respond to user inputs, and the "FAQ" and "Article suggestion" checkboxes are options that can be enabled or disabled within that view. If the checkboxes are disabled, it means that the corresponding functionality (FAQ or article suggestion) is not currently active for your agent. To enable the functionality, you will need to check the corresponding checkbox in the Simulator view.

[abhirajgandhi · Accepted solution]

Smart reply, FAQ and Articlet Suggestion of google agent assist became visible after I disabled the "Choose to use Dialogflow" option in my selected "Conversation Profile".

However there is another issue. The "smart reply"/"FAQ"/"Article Suggestion" though enabled and visible in UI but they are not working. I am not getting any suggestion or smart reply for the customer chat. Any idea what could be wrong ?