Get hands-on experience with 20+ free Google Cloud products and $300 in free credit for new customers.

Google Dialogflow CX Multi-languages support in VoiceBot

Hi Support,

I would like to ask the multi-languages supported in Google Dialogflow CX. I have a testing flow which included three languages. Each languages with have some TTS messages, intents, entity, etc. 

Since I am design to use voicebot to let user call in and choosing which language they want to listen. (like language 1, press 1, language 2, press 2.. or direct use some intent/entity to capture which language which caller is familiar with).

The flow for different languages is the same but the entity (training phrases) is different for different languages. How can I manage and control this? I would like Google Dialogflow CX can first capture the language which user chosen, then use the correct language for those speech recognition (STT) and Text-to-speech (TTS).

ilabs_support_0-1731915434320.png

 

Thanks.

0 2 2,027
2 REPLIES 2