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Hello, how are you? I have such an error, what should I do? Please reply

Posted on 09-30-2023 02:25 AM
Mahmudjon
New Member
Reply posted on --/--/---- --:-- AM

Mahmudjon_0-1696065543038.png

Hello, how are you? I have such an error, what should I do? Please reply

 

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Posted on --/--/---- --:-- AM
lawrencenelson
Staff
Reply posted on --/--/---- --:-- AM

Hi @Mahmudjon,

Welcome to the Google Cloud Community!

I understand that you're experiencing difficulties during sign-up and encountering the error code OR-CBAT-15.

The most common cause of the OR-CBAT-15 code relates to issues with the payment method provided. There's an entry regarding this on Google's issue tracker[1] marked as "Won't fix (Intended behavior)"[2].

Unfortunately, specific details about why certain payment methods are rejected aren't provided, likely due to Google's privacy reasons.

When selecting a payment method, please ensure the following criteria are met:

  • Avoid using a VPN, proxy, or any service that disguises your location and IP.
  • Opt for a genuine credit card issued by a bank that permits international payments. Avoid using debit and virtual cards.
  • Ensure the payment method you select has no outstanding payments related to other Google services.
  • Enter the name and billing address exactly as they appear on the card.

You can refer to the issue tracker to explore other solutions that other users have tried.

Please let me know if this information helps. Thank you!

[1]. https://issuetracker.google.com/issues/219092749
[2]. https://www.reddit.com/r/googlecloud/comments/11m7wu5/orcbat15_error/

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