Hi!
Im having issues with my Dialogflow set up. The end goal is to have a bot that answers general questions when someone calls in and transfers the call to a live person/department based off intent.
Example: Caller calls business number, gets general FAQ answered from a PDF in a datastore using a generator. Caller asks to "talk to billing" and the intent gets detected and the call is transferred to a another phone number.
Currently i have a simple flow built in the "global" region and using a number provided by Dialogflow Phone Gateway. I have an intent set up so when i say "talk to billing" the flow progresses to the "Billing" page.
Inside the billing page theres "Entry fullfillment" where you can select "Telephony transfer call" where i assumed you could put a number to transfer the caller to but when i test this, i get a message through the phone call that says it cant transfer the call to another department.
Maybe im misunderstand this feture. The docs for this feature are astonishingly sparse, any help in the right direction would be appreciated!
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