Inconsistent datastore behaviour (dialogflow CX + unstructured datastore)

[thibaultconvert]

Hi there,

I'm experiencing a weird behaviour with datastores:

- I created chatbot#1 a few weeks ago, using a datastore on set#1 of of unstructured documents in GCS

- I created chatbot#2 yesterday, on set#2 of similar unstructured documents in GCS

Chatbot #2 performs just fine and is very accurate in its answers

I wanted to incorporate the datastore of chatbot#2 in a new flow in chatbot#1. For some reason the datastore created for chatbot#2 is not visible by chatbot #1, so I created a new one (via the dialogflow CX UI), but the performance of this flow is very poor compared to chatbot#2.

Any insights on why ?

Here's a little recap for clarity (hopefully):

DialogFlow CX agent	GCS document set	datastore	performance
Chatbot#1	set#2	created via Dialogflow CX UI and added to page state handler	poor
Chatbot#2	set#2	created during the App creation process in Gen App Builder UI	excellent

[xavidop]

Hi!

Is the new datastore fully processed? it takes some time until it is ready to be used.

Xavi

[thibaultconvert]

Yes I did not mention it, but both datastores are fully processed (about 20 documents each), and settings are exactly the same on the agents pages

[xavidop]

that is weird then. I am sorry but I cannot help you here 😞 no idea of what is going on