Leveraging Dialogflow CX API for Seamless Information Capture and Dialogue Flow Progressio

[mohduvesh043]

Let's consider a scenario where a virtual agent assists hiring managers (end-users) in the recruitment process. Imagine there is a Dialogflow CX Agent in place for this purpose. The interaction begins with a welcome intent, and following that, the agent inquires about the specific position the hiring manager wishes to fill. The virtual agent, equipped with a parameter, prompts the end-user for their input. For instance, the hiring manager might respond with "Software Engineer." Notably, there not be a dedicated intent associated with this stage of the conversation.

 Please explain how we can achieve this using Dialogflow CX API.

@xavidop 

[xavidop]

for that what I would suggest is to use parameters with type @sys.any just in case you did not know what is the input of the user and prompt the user questions that need to be answered to gather all the information that is required.

Best,

Xavi