Live Agent Handoff in Dialogflow

[karl-gardner]

I am trying to get the live agent handoff signaling to work with Dialogflow CX in the new analytics section in the GUI:

https://cloud.google.com/dialogflow/cx/docs/concept/analytics#conversation-outcomes

However, in the documentation it is not clear what is actually signaling these live agent handoff measures in the analytics. I see here that you can provide a response in fulfillment section for a live agent handoff: 

https://cloud.google.com/dialogflow/cx/docs/concept/fulfillment#handoff

but all I see when I enable this is the following:

I’m guessing this is some sort of JSON message for the integration that is being used. I tested using this fulfillment and the prebuilt Flow Failed Human Escalation event and it does not seem to record that their was a "Live Agent Handoff" in the analytics section. So what is that actually measuring and how do I get it enabled?

Thanks,

Karl