Need help with using DialogFlow for conducting interviews

[richardk1]

Hi All,

I’m exploring the use of DialogFlow for conducting interviews about business processes within an organization. Documentation and training content I have found so far is geared towards users initiating a conversation, and interpreting their intent, leading to an action.

What I need is the Chatbot leading the conversation by asking questions, and then mostly using rule-based logic to construct follow-up questions.

Can someone set me on the right track to make this happen? Or should I be looking at a different technology? Note that I am not a coder so I hope I can find a solution that does not require me to learn a full bodied programming language and construct a technology stack. Scripting is fine though.

[xavidop]

Hi Richard,

This is the tool you are looking for, Dialogflow CX is a conversational AI tool that acts as a state manager and you design your conversations visually.

Let me share with you some videos that will help you during this journey: 
1. https://www.youtube.com/watch?v=S8zruYmMmzM&t=3s
2. https://www.youtube.com/watch?v=vB4NSgSJLsE

[CrimsonFenix]

xavidop,

So is this not available in the ES edition?

Thanks!

David

[xavidop]

correct, only CX edition

[richardk1]

Thanks Xavi, I'm watching the second one as I write this.

[xavidop]

The second one is a good start!

[aihuman]

If you are a Non coder, I highly recommend you to first get started with Dialogflow ES, it's faster to learn and test your idea. You can also find examples of pre-built agents  https://cloud.google.com/dialogflow/es/docs/agents-prebuilt to get started with concepts such as Intents, Entities, Fulfillment, Webhook, History, and others. 
Also, I recommend you to take the DF ES training on coursera, if you are interested in becoming more expert:  https://www.coursera.org/specializations/customer-experience-gcp 

[xavidop]

for a no coder I will NOT recommend start with dialogflow ES. My recommendation will be either Dialogflow CX or Voiceflow

[richardk1]

Conflicting advise here. What are your arguments for ES or CX, in my case, @xavidop @aihuman?

By 'no coder' I mean I'm not a Python etc. developer. I understand the structure of programming and am comfortable working with scripting/markdown/yaml/json stuff.