Goal: To create a virtual sales agent for 1 product
Steps:
1. Customer calls number -> triggers 1st playbook agent
2. There are 4 playbooks: Greet and Welcome, Product Details, Customer Intake, and Credit Card Payment.
This series of playbooks should then transition back into the main flow along with updated parameters of customers name, product choice, credit card info etc.
Which playbooks should I use for these series of playbooks(routine vs. task)? Furthermore, these playbooks must take in session parameters, create new ones, and return them back into the flow. Do I need to create new parameters in playbooks? Do I need to create them outside of the playbooks UI, If they need to me manipulated later in the DF cx agent flow?
What is the best practice in playbooks for this and which ones should use?
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