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Transfer from DialogFlow CX to a CCAI Queue without sip trunk

Posted on 08-13-2024 07:30 AM
JonnyPu
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I am working on implementing a call transfer from a Dialogflow CX agent directly to a CCAI (Contact Center AI) queue without using a Sip Trunk. Could you provide guidance on whether this is feasible? If so, could you outline the steps or requirements needed to set up such a transfer successfully?

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