Trying to connect DialogFlow CX with agents created in dialogflow cx directly and not in the Agent B

[niklasred]

Hey,

i am experiencing an issue when attempting to connect my Dialogflow CX agent with Soul Machines. The problem is that only Dialogflow CX agents created via the Agent Builder in Google Cloud are recognized and available for integration with Soul Machines. However, agents created directly on dialogflow.cloud.google.com do not appear as available options for connection.

"SoulMachine Test" is the one created with the Agent Builder and "webhook test" is created in Dialogflow CX directly.

Now the issue when i try to connect the Knowledge Base via a Service Account Credentials i only see the "Soul Machine Test"

Are there some settings you need to do before it is available to choose?

Thank you!