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Vertex Search app: Console vs. Production inconsistency

Background: Currently I have a search app, the datasource is coming from a website datastore.  

Issue: I have used the search widget app to incorporate the search app on our help website.  However, the results I get in the console are not the same as in Production. 

For example, in the console if I ask: download 'productA' it provides a response. But if I ask download 'productA' in Production on the website I get: 'The response is blocked because a potential policy violation was detected. Try rephrasing the query.'

Why is this and how can I prevent this?

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