Re: Video Intellence API - Calculation Error - Req...

mota · 05-04-2023 04:17 AM

Hello All,

In our team we have been using video intelligence API for speech transcription.

The API was running fine for about a year now. However lately we have been getting below error -

annotation_results {
  input_uri: "/prd_gcpvideo/video.mp4"
  error {
    code: 13
    message: "Calculator error."
    details {
      type_url: "type.googleapis.com/google.rpc.Status"
      value: "\010\t\022$Request task has error from parents."
    }
    details {
      type_url: "type.googleapis.com/google.rpc.Status"
      value: "\010\t\022&Operation task has error from parents."
    }
  }
}

The error is intermittent that means for about 20 tries to video intelligence API about 15 fails and another 5 are successful in giving transcripts.

The videos that we process are of around 1.4 Gb.

Does anyone know where might be the problem ?

This are the things that I have already tried without success -

updating video intelligence to latest version

kvandres

Good day @mota,

Welcome to Google Cloud Community!

One of the possible reasons for this issue might be due to the increasing number of requests for Speech Transcription. If this is a blocker to your project, I highly suggest that you reach out to google cloud support.
Google Cloud Support: https://cloud.google.com/support Please note that you will only get charged for the successes based on the service's SLO, so if it is not a blocker, you will still get the successes but it will still fail a few times. Additionally, you can file the issue here: https://cloud.google.com/support/docs/issue-trackers#trackers-list

You can also learn more about the Video Intelligence API SLA using this link: https://cloud.google.com/video-intelligence/sla

Hope it helps!

sascha_heyer

Hello Mota,

This is a known issue, and Google will release a fix starting next week.

Best regards

mota

Thanks for info.

mota

@sascha_heyer is there any update on fix release date ? Our system are getting conjusted 🤐

chasev

@sascha_heyer

Same issue here - didn't realize we could just hammer the API til it gave a proper response back, though. Please update if there's an ETA on this fix.

chasev

actually I've run it about 40x on the same video with the error 13 each time now.. I guess spamming the API isn't a fix

Video Intellence API - Calculation Error - Request task has error from parents.