dialogflow

[CaioSants]

Hello everyone, I would like help on a seemingly very simple matter, I just started with dialogflow, and I would really like help to let the customer say what he needs and make the robot stop talking, can you help me? I can give more details

[xavidop]

yes, please if you can provide more details, it would be helpful!

are you using Dialogflow ES or CX?

[Mizar]

Hi @xavidop. I would recommend Dialogflow ES, is the easiest to take. Also you can build your first chatbots with no payment quota.

CX just offers a better UI if you dont like to use another platform to create the flows.

[xavidop]

yes, you are right @Mizar but it depends on the use case. In any case, To make the robot stop talking at any time you will need to enable the barge-in option in the agent configuration

[Mizar]

Hi @xavidop from webhook you can make the chatbot to stop.

[xavidop]

In CX you mean? @Mizar can you link me to the docs?

[Mizar]

I mean Dialogflow ES

[xavidop]

oh, okay, that is another story. I was talking about CX

[Mizar]

From CX I recommend you to just sleep some seconds on your webhook before sending messages (this can be achieved using WhatsApp API, or another chat API)

[xavidop]

yeah and also enabling barge-in at Agent level

[nandini3]

yes, please if you can provide more details, it would be helpful!

are you using Dialogflow ES or CX?

[lsolatorio]

Hi @CaioSants, 

Welcome and thank you for reaching out to our awesome community.

I get that you wanted to prioritize your customer's concern over your bot's automated responses. As discussed by @xavidop and @Mizar you can utilize the barge-in function in the Agent advance speech setting and another possible option is to use the fallback_intent. 

Here are some usable resources for your research and we hope that you find the answers that you need.

• CX | Agents
• CX | Intents
• ES | Intents
• ES | Default intents
• ES | Contexts