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integrate salesforce con GCP

Posted on 08-07-2024 11:01 AM
pablocruz
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i need tho know how can i integrate or where can in. find the developer settings in ccai portal?

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Posted on --/--/---- --:-- AM
ruthseki
Staff
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Hi @pablocruz,

Welcome to Google Cloud Community!

You may refer to these official documentations for Salesforce integration steps guidance:

Additionally, here are some resources that provide guidance on locating the developer settings within the CCAI platform:

I hope the above information is helpful.

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Posted on --/--/---- --:-- AM
McMaco
Staff
Reply posted on --/--/---- --:-- AM

Hello pablocruz,

Welcome to Google Cloud Community!

Salesforce is one of the most common CRMs used and is fairly expansive in the features it offers. Due to this, CCAIP also offers lots of flexibility with integration options. With a Salesforce integration your developer can set up these additional features for use in CCAIP:

  • Custom Surveys 
  • Agent Status Inheritance
  • Session Object Mapping
  • Custom Field Mapping (through VAs or SDKs only)

But before to have an option for โ€œSettingsโ€ where โ€œDeveloper Settingsโ€ included we must set up the following respectively:

  1. Set up your Google Cloud project for CCAI Platform
  2. Create a CCAI Platform instance

I hope the above information is helpful.

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Posted on --/--/---- --:-- AM
pablocruz
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Reply posted on --/--/---- --:-- AM

can we connect it's because I'm still have this issue

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