AppSheet is now part of Workspace Status Dashboard

[Adam_Stevens]

What's happening

AppSheet is aligning  with our customers and has migrated status reporting to the Workspace Status Dashboard. 

This dashboard reports widespread issues occurring in the last 7 days, with some details and the current status of the incident. A widespread issue means there's a systemic problem that is impacting a significant percentage of customers. In the past, we’ve used a combination of reporting on the Cloud Status Dashboard and community posts when impact was constrained.

The Workspace Status Dashboard has a number of features that you might already be aware of from other Google status dashboards, such as an RSS feed you can subscribe to and view of historical data. Historical incidents will remain available on the AppSheet Cloud Service Health page

How we communicate incidents and updates

Once our engineers confirm that there's an ongoing, widespread issue, we aim to post an incident on the dashboard within an hour, and consecutive updates to the incident within 12 hours. Unlike with a traditional automated dashboard, our global staff reports these updates. The start time of the incident is generally when we managed to confirm the issue.

Outside of the traditional status update you might see, we will also try to provide more information that might mitigate the issue. Of course with any issue, we will keep posting updates to the incident—with mitigation possibilities when available—until the incident is resolved. We consider an incident resolved when our engineers have made changes that will end the impact on the system. While this means that the system itself is now healthy, some apps/automations may experience effects for some time, depending on the type of incident.

Recent Incidents

AppSheet has had several reliability incidents over the past weeks and we are continuing to address internal alerting and scaling gaps.  AppSheet’s internal systems are continuing to evolve to support new features and use of AI to create and power intelligent applications. These improvements include removing single points of failure, introducing more zonal and regional segregations, removing unnecessary dependencies, and adopting emerging best practices for security and stability. The migration to the Workspace Status Dashboard will help us improve time to communication for incidents with significant impact. Additionally, we have reprioritized focus on reliability over the next few weeks, ensuring we continue to increase availability as we have over the past several years.

[jamarshall]

Thank you.

[Denzil_Snyman]

Thank you

[jamarshall]

I don't see the recent incidents listed on the Workspace Status Dashboard or the Cloud Status Dashboard. Will either of them be updated to reflect the recent outages?

[takuya_miyai]

Thanks @Adam_Stevens 

I understood the following to be correct?

• Incidents from the last 7 days are displayed on the Google Workspace Status Dashboard.
• However, past incident history can be viewed on the AppSheet Service Health site.
• This history is fully synchronized.

[jamarshall]

Do you see the recent incident history on the Workspace Status Dashboard?

[takuya_miyai]

@jamarshall 
Looks like it was recorded in the 5/12 Gemini Incident.

https://www.google.com/appsstatus/dashboard/incidents/q2AU1kpKWNdBCDtAyjLi?hl=en

 

[Koichi_Tsuji]

It is no doubt of important the users are immediately notified about the occurrence of outas as soon as it happens through the whatsoever means. I hope your new solution/corrective action would get us know as soon as the problem does happen. However, most importantly, it is the most ideal situation we will NOT see any of such downtime/outage anymore.  I m using the bunch of web-services, however I only AppSheet so frequently down all the time, which is shame.

I also need to point out other important things. As soon as the downtime happens, I repeatedly posted the questions to your team, but nobody picks up and reverted with the advice unfortunately.   During the outage and the AppSheet is completely down, some of the users are using the Apps based on the cached app with their browser. Then they can edit the data. At the same time, there are bunch of "scheduled BOT", which could be triggered during such outages. We are not sure if the schedule BOT are affected or not, or any counter measure or remedy to ensure the successful imvokement of those scheduled BOT. However, none of the advices or explanations are given by Google, which is not acceptable.

"Outage" means the AppSheet apps globally not functioning as usual. 

Please please address those utterly important point to get the users advisable.  You guys are missing such a point from the list of the corrective actions. 

I have gave up with your team already, as stay no-voice continues to such a request but let me stay loud.