303 redirect issue in edge ui

[#1]

Hi

We had set up EDGE UI on Port 443(HTTPS) for the server(Apigee Edge Private Cloud Installation). The server is a Virtual Machine in Azure Cloud which has a private IP(for use within the VPN) as well as a public IP(for internet access).

I am able to access the Edge UI when using the private IP.

Ex:-

If i give https://<privateIP>; in the browser it redirects to EDGE UI login page https://<privateIP>/login.

But if i try to access the EDGE UI through Public IP (internet) i get an error.

Ex:-

https://<publicIP>; or https://<publicIP>/login will give:-

" This page isn’t working <Public IP> redirected you too many times. Try clearing your cookies. ERR_TOO_MANY_REDIRECTS"

I cleared the cookies and browser history. I tried debugging the issue and i can see the URL (using Public IP) is giving 303 redirect response to the same page and it goes on an infinite loop.

Is there anywhere i need to update the IP or URL in the configuration file?

[pratimasabas]

What was the solution ? I have the same problem after upgrading to 4.18.05

[#3]

I am not sure what did the trick but i basically disabled ssl mode. Re-checked all file/folder permissions, Network access and allow local ip address access(https://docs.apigee.com/private-cloud/v4.18.01/allowing-trace-tool-access-local-ip-addresses ).

Then redo the enable TLS steps.

[pratimasabas]

I already have those values set to true 😞

[#5]

Is there any errors/exception in the logs?

Check logs in /opt/apigee/var/log/edge-ui/edge-ui.log or /opt/apigee/var/log/edge-management-server/logs/system.log

[pratimasabas]

I do see this in managment server logs a little after. Not sure if it is related.

2018-07-16 09:42:37,636 org: env: target: contextId: action: qtp1189651769-49 ERROR REST - Authorizer.beforeInvocation() : Authorizer.beforeInvocation: Detected an authentication failure. 2018-07-16 09:42:37,637 org: env: target: contextId: action: qtp1189651769-49 ERROR REST - CustomJAXRSInvoker.performInvocation() : CustomJAXRSInvoker.performInvocation : Method com.apigee.analytics.dataapi.impl.DataAPIResourceHandlerImpl.getStats threw an exception. 2018-07-16 09:42:37,638 org: env: target: contextId: action: qtp1189651769-49 ERROR REST - ExceptionMapper.toResponse() : Error occurred : Authentication failed for user : {0} com.apigee.security.providers.UserAccessController.authenticate(UserAccessController.java:95) com.apigee.rest.framework.security.authentication.ApigeeLoginModule.login(ApigeeLoginModule.java:47) sun.reflect.GeneratedMethodAccessor54.invoke(Unknown Source) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

[#7]

I dont think thats the issue. Have you tried reconfiguring SSL for Edge UI?