We are using on-prem Apigee, currently at version 4.19.01. We have had this issue for quite a while, but as upgrading did not resolve it, we need to find a root cause.
What happens is that the UI (?) times out while querying for analytics data. Example; when I go to Analytics, Traffic Composition - the default page (This Month) loads "Top 10 (Proxies, Products, Developers) Traffic" just fine. But "Top 10 Apps Traffic" does not load, and no timeout message is displays; the component just reads "Loading data..." indefinetly.
Then, if I click "2 Months", I get an error message after approximately 1 minute; "Error fetching analytics data. Unknown error.", and the affected components read "Error fetching data". Still, "Top 10 Apps Traffic" reads "Loading data..." and doesn't seem to time out ever.
We also get this error in other analytics components.
I found this page https://docs.apigee.com/api-platform/troubleshoot/analytics/analytics-reports-timing-out.html but the error message stated there isn't the same as we are getting.
My colleague says he has also had this happen when accessing analytics data from the API, so I think it's not an Edge UI issue.
I've had our operations team get me monitoring stats from the Pgres and qpid servers, and while there are minor spikes in both CPU and IOPS, I don't think it's a capacity issue either.
What gives? Anyone seen something similar before? Should we open a support issue for this?
Best regards,
Thomas Qvidahl
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