Solved: Observing the error "OpenLDAP password could not b... - Page 2

adevegowda · 11-24-2017 11:52 PM

We are seeing the following error during LDAP upgrade:

Error: OpenLDAP password could not be changed 
Error: /apigee/apigeeinst/apigee-service/bin/apigee-service exited with unexpected status 1 [2017-11-24 08:56:18 PM] 
Error: update.sh: /apigee/apigeeinst/apigee-service/bin/apigee-service exited with unexpected status 1

Can someone please help on this one ?

adevegowda

Investigated the issue as follows and was able to resolve the issue:

Added "set -x" at the beginning of the following file /opt/apigee/apigee-openldap/lib/actions/setup
Re-ran the LDAP upgrade script.

Checked the debug information and found the following information:

++ echo 'Set LDAP ROOTDN password'
Set LDAP ROOTDN password
++ echo
++ CHECKED_LDAP_CALL 49 /apigee/apigeeinst/apigee-service/bin/apigee-service apigee-openldap change-ldap-password -o secret -n apimgmtroot
Error: OpenLDAP password could not be changed
Error: /apigee/apigeeinst/apigee-service/bin/apigee-service exited with unexpected status 1
Error: update.sh: /apigee/apigeeinst/apigee-service/bin/apigee-service exited with unexpected status 1

This explained that the upgrade script is trying to change the old password "secret" to the new password "apimgmtroot", but it failed.
- This could be possible most likely because the old password is incorrect or in other words it is modified to something else.
We checked and found that the LDAP password was set as "apimgmtroot" by someone.

We changed the password back to "secret" as follows:

/apigee/apigeeinst/apigee-service/bin/apigee-service apigee-openldap change-ldap-password -o apimgmtroot -n secret

Re-ran the LDAP upgrade script.

The upgrade completed successfully.

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Observing the error "OpenLDAP password could not be changed" during LDAP upgrade