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Password reset not working

Posted on 08-09-2018 12:43 PM
cladius_fernand
New Member
Reply posted on --/--/---- --:-- AM

Hi,

Recently, I tried to reset my password at http://enterprise.apigee.com. I did receive an email with the password reset link recently. On the password reset page, I was able to enter my new password and submit. However, after that I got an error page stating "Sorry, your reset password link is no longer valid. You can request another one below."

I've tried the same flow several times but to no avail. Next steps? Is the password reset flow broken for all?

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Posted on --/--/---- --:-- AM
cladius_fernand
New Member
Reply posted on --/--/---- --:-- AM

I raised a support ticket to get this resolved. Apparently there were some inconsistencies on the user level which the support engineer was able to rectify.

Learnings:

  1. Take frequent backups of your API code.
  2. Add an additional org-admin to the important orgs.

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