AppSheet down - can not connect to Google Sheet and Drive with both Prototype App and Deployed Apps

[hien_nguyen]

Hi Team Dev, I see All Prototype App and Deployed Apps meeting the same problem that AppSheet can't connect to data from Google Drive and Sheets.  

Erorr Alarm: Rate Limiting Exception!

Please check and fix this bug asap.

Thanks,

Hien Nguyen

[Manny_Middleton]

Same South Africa

[ktsmediaprod]

Has anyone tried vpn-ing their computers to working regions? Would that mess-up google account login handshakes?

[cocomilk]

i did try to change network already same. somehow problem is connecting appsheet API between other source such google sheet data But for me native appsheet database working fine.

[notmat111]

Seems to be working, thanks to whomever.

Scratch that, it doesn't work anymore.

[MizziMotors]

Same problem in Malta

[Mlog]

Same here (PT)

[mamoun]

Same here, France

[AbdRamanmd]

In Sinapore tooo... please fix it!!!

[mamoun]

Same here! France

[Camille974]

Same form Paris

[Kwancanoe]

In Thailand still down. I'm having so many complaints from my users? 😓

[ZeroOne]

I notice the problem is with google sheet update. My Appsheet has photo field and I could see multiple copy of the syncing photos in my google drive folder while Appsheet trying to sync the data.

[GNF]

why, so long time, about a hour ???????? 

[KCC104104]

HONG KONG same

[QuocVuong]

làm ăn thế này thì ảnh hưởng đến khách hàng quá

[ADEFE_EUROPA]

The same problem in (SPAIN)

I noticed something in common. I think it may be related to the problem:

In the settings of all the Database Tables (Google Sheets), the information that appears is this: (select a source)...

[cocomilk]

yes that is the problem but i suggest dont touch it yet. Native Appsheet Database is working fine. the problem occured only Appsheet external data source.

[astinyii]

mine is back to normal

[Chai55555]

Same problem here in the Philippines

[Kerwin]

I think problem fixed.
Everything can be synced already.

[mhtfq]

Same here (Indonesia)

[hien_nguyen]

I see This problem has been solved.

[Chai55555]

It's working now

[Denzil_Snyman]

South Africa Resolved

[atlas2025]

Same problem, Italy

[TedM]

I'm back on ! 👏

[StuSovGrp]

looks like i'm back on in the UK 

[timsimpson]

Well done to whoever jumped out of bed to fix it!

[julienmonseur]

Same here (BE)

[yasarcan]

solved. thank you. (Türkiye)

[Julien]

Seems up again in BE too

[xeonavn]

SOLVED! - PH

[excel_arcelo]

Resolved!

[Kwancanoe]

Now it's back on!!!

[cocomilk]

its working now. from the fat guy the IT room kudos to you 😘 

[Alan_Thorp]

I've found a work around that will make the apps work again very quickly.

Building on the source path issue previously highlighted, I upgraded a beta version of an app with the production version. The beta version then worked, so I upgreaded the production version from the beta version, and that also worked.

You may be able to achieve the same by duplicating the app and then upgrading back to the original.

[Alan_Thorp]

Once I had done the thing above, all my apps started working again. Possibly it was already all fixed though.

[cocomilk]

yhea you just made yourself a double work. but in isolated case i also do what you have gone through

[Alan_Thorp]

Explain.

[Manu2]

We have the same problem. 🤔