Hello,
I'm currently facing issues with automations that were functioning smoothly until yesterday. I suspect there might have been an update from AppSheet, given the noticeable changes in the automation icons under 'Data change type'. Let me provide a detailed overview of the situation; although it's not a significant problem currently, I want to address it promptly.
Initially, the owner implemented a sync action based on the parent and child automation relationship, placing the action in the form view of the parent. Subsequently, an automation was added using the condition AND([Sync]="Run", [Status] = "Created"). To resolve the issue of duplicate emails being sent for different statuses, I extended this condition to cover additional statuses.
However, a new challenge emerged yesterday. While the adjustment stopped the occurrence of duplicate emails, it introduced a problem where changing from one status to another was didn't trigger the emails. Furthermore, when I tried using [Status]="Created" without the [Sync]="Run" condition as previously indicated, the emails duplicated.
In an attempt to troubleshoot, I also experimented with changing the data type to include both "Add" and "Update", but unfortunately, the issue persists. Your assistance in resolving this matter promptly would be greatly appreciated.
LinkedIn
Twitter
