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Error:Unable to obtain access token lock for user

Posted on 05-11-2022 11:45 AM
LXARGENTINA_S_A
Bronze 4
Bronze 4
Reply posted on --/--/---- --:-- AM

Our application shows the following error:

Error:Unable to obtain access token lock for user '100015'/

For what is this? Or how can we fix it?

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Posted on --/--/---- --:-- AM
JA003
Bronze 5
Bronze 5
Reply posted on --/--/---- --:-- AM

I have an app with automation that generates PDF file and get the same error message in the monitor today after the automation failed.

JA003_0-1652298331346.png

 

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Posted on --/--/---- --:-- AM
Steve
Platinum 4
Platinum 4
In response to JA003
Reply posted on --/--/---- --:-- AM

Is your data stored in an Excel spreadsheet?

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Posted on --/--/---- --:-- AM
JA003
Bronze 5
Bronze 5
In response to Steve
Reply posted on --/--/---- --:-- AM

Nope, Google sheet.

Posted on --/--/---- --:-- AM
Steve
Platinum 4
Platinum 4
In response to JA003
Reply posted on --/--/---- --:-- AM

Well then, that's weird! I've not heard of this problem before. I'm going to have to direct you to Support for investigation.

https://www.appsheet.com/Support/Contact

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