Labels are not showing as usual when long press on chart in dashboard view

[LawrenceMa]

Hello,

Labels are not showing as usual when long press on chart in dashboard view. I am not sure did I set something wrong or the new feature remove it? Thanks

Lawrence

[anpaco]

Same problem! It would be about the new feature, but I also want the labels

Please support, help us. 

[Suvrutt_Gurjar]

@LawrenceMa , @anpaco ,

Your observation seems to be correct. You may want to contact AppSheet support.

@devingu : there are a few similar posts in the community today. My quick testing also showed that the chart view is not displaying a particular attribute value on hover. Say column value in a column chart and so on.

You may want to reconfirm and take up with the development team.

[devingu]

Thanks for letting us know. We are well aware of the issue and investigating it. Will keep you posted as soon as we have updates. 

[Suvrutt_Gurjar]

Thank you for the confirmation and update @devingu 

[hien_nguyen]

Hi @devingu and @bcairns ,

It's been more than 5 days but the appsheet still hasn't fixed this error, Please update some informations.

Thanks

[bcairns]

We have identified an issue and are rolling back to the previous release. Typically, this takes 2-3 hours to fully complete.

We will provide a status update in two hours.

[bcairns]

We have completed rolling back to the previous release.

We recommend reloading your application to determine whether the issue has been resolved. If you are still experiencing issues with seeing labels on your charts, please clear your browser cache and reload again. If neither of these steps resolves the issue, please feel free to file a support ticket or reply to this thread.

[LawrenceMa]

Hi @bcairns , Sorry to inform you that the labels are still gone on hover action on PC (or long press on my phone) after clear my Chrome cache and sync my app again. 

Any steps for my Google Pixel 6 (Android system) to clear cache or just simply reopen it? thanks

[Rifad]

Its still not working for ENUM Refs.

[hien_nguyen]

Hi @bcairns , This bug has still not been resolved. Please fix it asap.

Thanks

[devingu]

we are taking another look into this! Please stay tuned. 

[NaipeSoldado]

Any updates?

[Rifad]

FYI I just noticed noticed not all ENUM label is effected. Only those are created today is effected. @devingu Thanks for looking into it.

[pulido-gilberto]

A mi no me aparece aun 

[blackboomber]

not Solved till now. . .. ?? 
it's been 5 days ago .. ,, i positively think that may be the team is doing a great update to the chart feature right now. . . 😢

[Rafa_Lopez]

Hello.

The labels are still not displayed as on the chart in the dashboard view. AppSheet team any news about it?

[pulido-gilberto]

Hola, de igual manera espero pronto se solucione este detalle las graficas pierden sentido sin esa etiqueta 

[Rafa_Lopez]

Excellent! You can already see the labels in the graphics. Thank you AppSheet team.

[Rifad]

Its still not working for some cases

[ccchen_google · Accepted solution]

Per bcairns, if you are still experiencing issues with seeing labels on your charts, please clear your browser cache and reload again.

[LawrenceMa]

Thank you @ccchen_google , @devingu , @bcairns . The labels are working perfectly on both PC and phone. Have a nice day.

Lawrence

[blackboomber]

hello Devs,
@ccchen_google , @devingu , @bcairns

i'm really wondering what did the Devs been adds to the chart by this case ? what kind of update ?

[Rifad]

@ccchen_google 

I am still having the issue with some enum ref type columns label. It would be great if someone from appsheet could give is estimated time to fix this. Its been a week and no fix. 

I would not contact support for this because all they give is copy pasted messages telling specialist is still looking into issue.

[devingu]

as ccchen_google mentioned above, have you cleared your browser cache? Have you logged out and logged in?